Information for Patients

In this section, you will find valuable information to enhance your experience at our medical center.

At Ville Marie Surgery Institute, we prioritize transparency, patient education, and a seamless healthcare journey. Your well-being is our utmost concern, and we believe that informed patients are empowered patients. Therefore, we’ve compiled essential details to guide you through various aspects of our medical services, ensuring you have a positive and informed experience.

As a patient, it is your RIGHT to

• Receive proper information
• Receive appropriate and timely care
• Receive health services without discrimination
• Privacy: Expect that all your personal and medical information will be handled with discretion.
• Confidentiality: Have your medical records protected from unauthorized access or disclosure.
• Human Dignity: Be treated with respect, empathy, and consideration, regardless of your background or medical condition.
• The Right to SAFE and QUALITY CARE according to STANDARDS

As a patient, it is your RESPONSIBILITY to

• collaborate with the staff in the assessment and improvement of your health condition and to provide the relevant information about your needs.
• notify your physician or health care team of any changes of your health condition.
• follow the treatment plan as established and agreed to with your physician or health care team.
• report to your appointments or to cancel them, if necessary.

THE DAY OF YOUR SURGERY 

• Bring your valid health insurance card (RAMQ card).
• Bring a current list of your medications.
• DO NOT EAT ANY FOOD or your surgery will be cancelled.
• Do not take any medication unless otherwise instructed by your doctor. If you take medications for diabetes or anticoagulants (blood thinners), ask your surgeon if you should take your medications on the day of the surgery.
• Do not wear any make-up, cream, body lotion or perfume
• Do not wear any contact lenses, nail polish or artificial nails, jewelry or piercings
• Wear comfortable clothes
• If you are having gynecologic surgery bring 2 sanitary pads with you
• Bring your CPAP machine if you have one
• The CMS Ville Marie surgical center is not responsible in the event of loss, theft or damage of personal or valuable objects

Important Notice:
After your surgery, you will be taken to the recovery room where you will be
under observation for a few hours.

• It is important to arrange for someone to bring you back home following your
  operation. For your safety, you should arrange to have someone stay with you
  overnight following your surgery
• It is forbidden to drive for the 24 hours following your surgery
• Note that it is prohibited for you to leave alone by taxi or public transportation